Mercy Health adopts 3M’s CDI workflow tool to enhance chart review

Fitness & Health:

Victoria-based Mercy Health has implemented a cloud-based clinical documentation integrity workflow tool by 3M Health Information Systems to enhance its documentation review and query workflow processes.

According to the health IT provider, this is the first time the 3M M*Modal CDI Collaborate has been implemented in Australia.

This tool uses AI and natural language understanding to analyse an entire digital patient record and provide insights to improve documentation accuracy. It also uses clinical reasoning and contextual understanding to see what is present and absent in a record, helping clinicians save hours of manual review. Moreover, it streamlines query workflow by auto-generating supporting evidence sheets for queries.



Mercy Health, which runs two hospitals in Melbourne, is a long-term user of 3M Codefinder and 3M Core Grouping Software. Recently, it established a CDI programme with the intent to capture an accurate representation of patient episodes within their medical records. Through this programme, a CDI specialist role has been made, along with the associated objective measures related to its activity.

The organisation tapped 3M for a solution that will enable it to assess its CDI programme’s sustainability and long-term results. It wanted the solution to help its CDI team become more efficient with their time and assist in prioritising their workload to focus on high-impact areas.

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Based on a statement, 3M’s CDI Collaborate provides a user interface where Mercy Health’s CDI specialists can collaborate on patient chart reviews and keep a record of actions taken to resolve gaps in documentation. It has been integrated with 3M Codefinder to allow users to quickly generate and store baseline data, which can be compared with coded data. Additionally, the integrated reporting module on this CDI tool will empower Mercy Health to use captured data to give visibility into outcomes and productivity metrics and plan ongoing improvement in their documentation enhancement efforts.


Last year, fellow Victorian health organisation Alfred Health also adopted a 3M CDI solution to improve documentation and streamline processes. It implemented the 3M 360 Encompass System which has integrated and automated CDI, medical records clinical coding, and performance monitoring across all its facilities. 

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