The Sutton home’s new manager said work is underway to make improvements and he is confident it will get a better rating at its next inspection.
Leroy Frere-Edwards started as manager of Eversfield House in April, a few weeks before inspectors from the Care Quality Commission (CQC) made an unannounced visit.
Inspectors downgraded the care home in Mulgrave Road to ‘requires improvement’ from its previous ‘good’ rating in 2021.
It was inspected in two of the five categories – whether it was safe and well-led.
It found the care home, which can support up to 24 older people, was not always safe.
Inspectors said some windows had broken restrictors, or keys to override this, meaning windows could be opened “wider than the recommended amount” meaning people were at risk of falling from height.
They also raised concerned with fire safety and that there were no barriers to stop people going out onto a flat roof, another risk of falling from height.
However, despite the concerns raised about the systems and processes in place, inspectors said staff were knowledgeable and supported residents to have a good quality of life.
The report added: “People enjoyed living at Eversfield House and told us they felt comfortable speaking with staff, and expressing their views and opinions.”
The CQC also raised concerns with the way medical records were kept.
Mr Frere-Edwards said he thought the inspection was fair but thought inspectors could have taken into account the fact there was a very new manager in place.
He said: “They called us up on the barriers on the outer perimeter of the roof and looking back through our prior health and safety inspections nobody has commented that that is seen as a danger.
“But it is something the trustees are looking at and will take forward everything that has been mentioned.
“We have already purchased an electronic care plan system so that now is in place and we will continue to work towards improving our standards as requested through the inspection report.”
Mr Frere-Edwards added that the company has had the window company visit to inspect the windows to make sure they are “up to standard”.
The care home manager said: “To be honest the issues are there, she didn’t put anything in that isn’t correct but there is nothing major that can’t be resolved in a short period of time.
“The general standard here is incredibly high all our residents are really happy our staff know all our residents which makes it a really lovely place to work and live.”